Customer service on social media

Customer service on social media

About 62% of customers are already using social media regarding customer service issues. This is going to affect your business, traffic to your website, and most importantly your sales. To get ahead of this new trend you need social media marketing and strategies....
Listening and responding to customers on social media

Listening and responding to customers on social media

Online reputation management involves numerous interactions with people. Some clients will share positive experiences, others will be more critical. Listening to customers and responding adequately is an important part of social media marketing. Reacting adequately...
Start 2013 with social media and blogging

Start 2013 with social media and blogging

Did you know that blogging can be the heart and soul of your social media marketing strategy? When publishing and sharing content on your favourite social media channels such as Facebook, Twitter, Pinterest, LinkedIn or Google+, if an interested viewer wants to engage...
A guide to managing your brand on Social media

A guide to managing your brand on Social media

It is safe to say that social media have revolutionized the way in which brands interact with customers. Social networks brought immediacy to the scene, which forced companies to make some really rapid adjustments. Brand management in the dynamic online medium depends...